Representative II Collections
Location:
- California, Kentucky, Michigan, New York, South Carolina, Vermont, Texas, Nevada
Career Band: Support
Job Function: Collections
At Harley-Davidson, we are building more than machines. It's our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?
Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes
, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.
You'll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it's done through being fair, honest, positive and creative. This isn't just any company. And yours isn't just any career. It's part of your story. Ride with us and make it legendary.
Job Summary
Under general supervision the Collections Representative II is responsible for collection of delinquent accounts by phone or correspondence and handles more complex customer cases that may require Collection Representative II to deviate from standard routines and procedures. The Collections Representative II will assist with the onboarding of new employees on processes and procedures. Position will be remote until further notice. Therefore, candidates will need professional workspace at home along with high speed internet. We are open to remote candidates in the state of Texas, Nevada, California, Kentucky, Michigan, New York, South Carolina and Vermont.
Job Responsibilities
- Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary
- Assign accounts to agencies for repossession, skip tracing, or in-person collection activity when approved by appropriate authority level.
- Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers if applicable.
- Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, TCPA, GLBA and company confidentiality and privacy issues.
- Handles complex collection customer situations
- Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
- Ensure that all steps necessary are taken to protect the interest of the company.
- Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.
Education Specifications
- High School diploma
Experience Requirements
Required
- Typically requires a minimum of 2 years of related experience.
- Previous collection experience or customer service experience
- Possesses good communication skills
- Keyboarding/data entry skills with moderate speed and accuracy
- Ability to handle large volume of collection accounts and inbound customer calls
- Ability to prioritize workflow to meet department objectives
- Proficient with computers systems
- Good problem solving skills
- Effective negotiation skills
We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Tuition reimbursement
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Signing bonus
Education:
- High school or equivalent (Required)
Experience:
- Collections: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: Remote