Cowboys Fit Job Descriptions and Service Standards work together to provide team members with a clear understanding of their job responsibilities and service expectations. Together they form the basis from which performance is evaluated.
Position Overview
Membership Consultants play a key role in the company's overall success by:
Position Overview
Membership Consultants play a key role in the company's overall success by:
- Achieving and exceeding membership sales and revenue goals and selling ancillary services.
- Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long and short-term health and fitness goals.
- Providing members and guests with legendary service and enhancing their sense of belonging and community within the club.
- Achieve financial performance results through the generation of new memberships and ancillary service memberships.
- Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects.
- Help integrate new members into the club by scheduling their complimentary sessions at the point of sale and following up with them as scheduled in InTouch.
- Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets.
- Responsible for fully completing weekly tracking sheets on a weekly basis.
- Responsible for meeting with GM and SM on a weekly basis to review prior week's activity and current week activity. MC should come to the meetings with a plan to achieve their goals/metrics.
- Maintain relationships with existing corporate partnerships for assigned accounts. Responsible for participating in events like Benefits and Wellness Fairs, setting up special classes, programs, lunch & learns for employees to attend.
- Complete all tasks generated by Club Ready in a timely manner.
- Utilize the lead tracking system to manage sales leads and member service and ensure all data related to prospects and members is inputted correctly and in a timely manner. All activity must be inputted accurately into InTouch on a daily basis.
- Before ending each shift, ensure that your Club Ready calendar for your next shift is up-to-date and setup for success.
- Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc.) before leaving the club the day the member joins. For phone joins, complete all required paperwork within 72 hours of the join.
- Distribute incoming leads according to the outlined guidelines.
Company:Cowboys FitLocation:1 - USJob Types:Full TimePost Date:November 27, 2021Valid Through:December 27, 2021