Student Loan Collector/Federal Student Loan Call Center (Remote) - $1000 Hiring Bonus With Active 5C Public Trust Security Clearance
Job description
About Enlightened...
We deliver end-to-end IT solutions with a focus on Business Process Outsourcing. Cybersecurity, Management Consulting, and Software Development and Integration. Each member of Enlightened brings something new to the table, something beyond expectation.
Are You Ready to Elevate Your Career?
This is an excellent opportunity for you to showcase your excellent customer service, student loan collections and, problem-solving skills as part of our Student Loan Servicing Group.
Do You Have An Active 5C Government Security Clearance? If yes, you qualify for a $1000 hiring bonus!
Training Schedule: Must be able to attend 4 weeks of Training (Remotely – from Home), Monday – Friday, 9am-5:30pm ET. No time off is permitted during training.
Primary Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Answer inquiries and notate accounts regarding information provided and actions taken in response to those inquiries
- Make outbound calls to follow up with customers to clarify information or provide account updates
- Process Credit Bureau Requests utilizing established processes and procedures
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Refer escalated calls or inquiries to appropriate levels as needed
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
Job Requirements:
- Must be able to obtain and maintain a 5C Public Trust federal government security clearance
- Must be a U.S. citizen and currently reside in the U.S.
- Must not be delinquent or in default on any federal student loans
- High School diploma or GED required
- Minimum six (6) months customer service, administrative or call center experience required
- Must be able to speak, read and write in English fluently.
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Must be able to use basic math skills
- PC skills, including MS Office applications required
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Must be reliable and maintain an acceptable attendance and punctuality record
- Must be available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Employment and continued employment are contingent upon obtaining and maintaining a favorable 5C Security Clearance. Final suitability determination is at the sole discretion of the Department of Education.
Additional Requirements per Contract/Client:
- Must be able to effectively read a prepared / written script out loud
- Must be able to pass a criminal background check
Home Office Requirements:
- Hardwired internet (Ethernet) connection
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- All equipment will be provided by Enlightened (Computer & Headset)
Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.
Job Type: Full-time
Pay: Up to $19.94 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
- Work from home
Physical Setting:
- Call center
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have an active 5C Government Security Clearance?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
- student loan: 1 year (Required)
Work Location: Remote